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For 24 hour Customer Service, call 1-866-392-0916

Customer Service

Assistance

Can't find a particular style? Have questions about your order? We can help.

Parkway Patio knows making a furniture purchase online can be daunting. In order to make your shopping experience as enjoyable and easy as possible, we have an assortment of help features available.

Want to check on your order? Just click on My Account and sign in to view your pending order and its status.

Our FAQ page provides answers to commonly asked questions. If our Customer Service or FAQ pages don't address your question, either send an e-mail to info@parkwaypatio.com for a response within 24 hours, or call 866-392-0916 for 24 hours customer service.

We want you to enjoy your free time. Let us help you make the most of it.

Contact Us

We know that the shopping urge may strike at any time. For your shopping convenience, Parkway Patio is always open. Our phone operators are available 24 hours a day to take your order over the phone or answer questions you may have. Call us toll-free anytime to make a quick, convenient purchase: 866-392-0916.

If you have questions about your order, please visit the "my account" page. Once you sign in to your account, you'll be able to easily view your pending orders and their status. Don't have an account with us? Sign up.

Have questions or comments about our service? We'd love to hear from you. Send an email to our Customer Service department at , or call us toll-free at 866-392-0916.

Want to contact Parkway Patio by mail? Our address is:
Parkway Patio
Attn: Customer Service
1620 Central Avenue NE
#157
Minneapolis, MN 55413

Account Info

Forgot your password? Don't worry. We can quickly email your password to you. Visit the "My Account" page and enter the email address you used when you signed up with Parkway Patio. Click on "Forgot your password?" and we'll email your password to that address. You'll be back online in no time.

Updating your account? Parkway Patio makes it easy to modify your account from anywhere. Sign in to your account to make changes as necessary.

Want to create an account? It's simple and free. Sign up here.

Why create an account? Signing up with Parkway Patio is free of charge and full of benefits. Here's what you'll get when you create an account with us:

Order Status

Parkway Patio makes it easy to keep track of your orders.

Email Confirmation. Within 24 hours of making a purchase with us, an email will be sent to confirm your order. This email will be sent to the address you provided when placing your order or when registering with us.

Order Status Updates. If you have an account with us, you need only visit the "My Account" page to check your order status at any time. Once signed in, you will be able to view your order status, shipping information, and your order invoice. Click here to sign in to your account and view your order information. Don't have an account? Sign up.

Order Tracking Features. To keep track of your order once it's shipped, just visit the "My Account" page, sign in to your account, and click on "View Order Information." We'll link you to the FedEx website so you can check on your order's shipping progress. Remember that it may take up to 24 hours for tracking information to appear on the website. . Click here to sign in to your account and view your order information. Don't have an account? Sign up.

Privacy Notice

For details on privacy, please see our privacy policy.

Returns and Exchanges

Satisfaction Guaranteed

Every product sold on parkwaypatio.com is backed by our satisfaction guarantee. If you are unhappy with your purchase for any reason, send it back to us within 30 days of delivery at our expense for a replacement product or your money back.

After the 30 days, if you find a product defective, we'll take care of it. All of our products have a one-year warranty covering workmanship and material quality. We will replace any product if found to be defective within one year of normal use.

How to Return Items

For items that you received via FedEx: Prepare the item for shipping by wrapping the item in its original protective shipping material and place the item in its original product carton. Bring the package to any FedEx Ground location. Be sure that the original merchandise is included, along with the completed return form. You will not be charged for return shipping via FedEx when our return label is affixed.

Once we receive your returned item(s), will we start the process of issuing a credit to the original credit card used at purchase, if such a credit is applicable. It will usually take one to two billing cycles for any issued credit to appear on your credit card statement. We cannot refund the original shipping cost of your order; we can only refund the price paid for actual merchandise.

For items that you received via freight:

If you discover a problem after you've accepted delivery, please call our Customer Service department at 866-392-0916. We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you wish to return or exchange such an item, please call Customer Service at 866-392-0916. We will arrange the return shipment with a freight company.

Shipping and Handling

FedEx Delivery

Smaller items purchased from Parkway Patio will be shipped via FedEx Ground. For items shipped via FedEx Ground, expect your order to arrive in 7 to 14 days after placing the order.

Freight Delivery

Some sets and larger items ship by freight. When the item is ready for delivery, the freight company will call you to schedule a delivery time. Please be sure to provide a daytime phone number when you enter the shipping address so the freight company can contact you when the order has arrived. You should obtain the freight company's phone number in case you need to change the delivery time. For most freight items, delivery is "to the curb." The driver is not responsible for carrying the package into your home. Please arrange for help to move it if needed, and please be sure someone is available to sign for the delivery at the scheduled time.

We ask that you always inspect your package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, please refuse delivery and call our Customer Service department at 866-392-0916.

Order Tracking Just visit the "My Account" page, sign in to your account, and click on "View Order information." We'll link you to the FedEx or freight company website so you can check on your order's shipping progress. Remember that it may take up to 24 hours for tracking information to appear on the website. Click here to sign in to your account and track your order. Don't have an account? Sign up.

Need to return something? View our return policy.

Security Statement

Safe, Secure Orders at Parkway Patio

Parkway Patio realizes that trust is the most important thing in a relationship. Customers must feel confident that Parkway Patio handles its customer's data with care and performs its online transactions in a secure environment. We built our policies and procedures around developing trusted relationships with our customers.

Every Session is Secure

Rather than only part of the shopping experience being secure, the entire shopping session at parkwaypatio.com is secure. We begin each shopping session at https://www.parkwaypatio.com as a secure encrypted session, as indicated by the https:// in the web site address as displayed in the browser address box. Initiation of the secure shopping session is done by us. All you need to do is visit our site. The encryption features of browser software are exceptionally powerful and ensure the security of all data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.